Who we are
Our website address is: https://mrmusette.ro.
The images are for presentation purposes only – depending on your monitor, there might be slight color variations from the real product. All prints ship unframed. You should handle the prints with care, holding them by the edges and displaying them protected from UV light. The framing option for original fine art illustrations is available only for Romania. If you are ordering from from Europe or any other international country and you are interested in the framing option, send us an email, as this might be possible, but takes some extra additional shipping costs. The prices are shown in Lei and can change at any time. Both prices and shipping costs can be checked on the ”check-out” page. For any other currency check your local banks on the day of your order.
The contents of this website (including, but not limited to, text, images, software code) are protected by Romanian and international copyright law. All unauthorized reproductions are strictly forbidden.
Payment can be done either through cash on delivery, bank transfer ( after we send you the invoice via email) or online credit/debit card. mr.musette.ro/shop does not store confidential card details. To ensure the process goes well, all information provided by the customer on the check-out page must be correct (name, address, e-mail, phone-number, billing information) – otherwise, the order can be rejected and if payment was already made we refund the money.
Shipping is processed through e-colet (for Romania and Regional deliveries), or through the regular postal services (for the rest of the world). Outside of promotions, shipping costs 17 lei/3.5 euros in Romania, 50 lei/10 euros for Regional deliveries (Bulgaria, Hungary, Greece, Slovakia, Slovenia, Croatia, Poland and The Czech Republic) and 100lei/20 euros for international deliveries. Orders will be delivered to the couriers 1-5 days after they’ve been placed. Estimated delivery times are : 1-2 days for Romania, 2-10 days for Regional deliveries and 10-30 day for international deliveries. Delivery times are estimates only, and may be influenced by factors outside or our control for which we offer no guarantee.
Orders form outside of the European Union may carry additional custom charges. Those are the sole responsibility of the customer.
If the products have been damaged in transit, please contact us immediately upon receival. We will replace the order, or, if the products are out of stock, you will be reimbursed.
Returns and refunds:
You have 14 days to return the products, from the moment of receipt. You don’t have to invoke a reason. The payment (including the order and the initial order shipping cost) will be reimbursed once the product has been returned to us. If you want to return a product, please contact us at firstname.lastname@example.org and we’ll agree on the details of the return. You will have to cover the shipping costs of the return (expedition by courier mandatory for returns in Romania), and the product must be undamaged, in its original package.
For any questions, please contact: email@example.com
If, following a technical error, the information on the website (concerning prices or stocks) is incorrect, we have the right to cancel the orders and reimburse any payments you might have already made, as soon as possible.
Good to know:
This contract is governed by the following Romanian legislation:
- OG nr. 21/1992 (on customer protection)
- OUG nr. 34/2014 (on the rights of customers in their contractual relationship with professionals)
- Legea nr. 363/2007 (on seller-buyer relationship, synchronized with the EU legislation on customer protection)
- Legea 365/2002 (on e-commerce)
This website is owned and administered by Vass Iosif Levente PFA, CUI: 31704189, EU CIF: RO31755948, Nr. Reg. Com. F1/631/28.05.2013
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.